Delivery Information

Delivery

  1. Our FREE DELIVERY offer extends to the United Kingdom only.                                               This is our standard service which is via Royal Mail 2nd class.                                             Orders over the value of £30 will be 'signed for'.  The expected delivery time is 3-5 days,
  2. EXPRESS DELIVERY is chargeable.                                                                                             The expected delivery time is 1-2 days via Royal Mail 1st class 'signed for'.
  3. OVERSEAS DELIVERY is chargeable.                                                                                           The following delivery schedules can be used for a guide and are not guaranteed.  Europe (5-8days), World Zone 1 (8-10 days), World Zone 2 (10-14 days), World Zone 1 includes USA, World Zone 2 includes Far East. A signature (cardholders) may be required on delivery, this will be used for proof of delivery.

The process

  1. On verification and acceptance of your card details and phone or email verification of your order details goods will be sent to the cardholder’s or delivery address given in your order. 
  2. We do our best to despatch orders within 24-72 hours unless otherwise notified. We do not accept any liability for delay caused by any third party.
  3. The method and address for delivery shall be as specified in your order.
  4. On delivery, we will also provide you with sufficient details to enable you to exercise your right of cancellation; and address any intended cancellation or complaints to the correct place of business. 
  5. Re-delivery of your parcel: If your goods are returned to Great Elm Physick Garden Ltd due to insufficient address detail being supplied by yourself, then you will be liable to pay for the re-delivery costs.

Risk

Risk of damage or loss of the goods shall pass to you on delivery.